We recommend that you always stay in contact with your loan provider. If you decide to join the Ark Mortgage Assistance Program, we can contact your mortgage provider for you.
If you contact your lender directly, your goal is to get specific information about your mortgage. Take notes. Write down the name of the person you speak with and their individual extension number.
Then, you can call us afterward and we will verify with the lender that all of the information you received is correct.